Q: What if I need parts or assistance?

A: The Ideal Pet Customer Help Line TOLL-FREE 1-877-IDEALPET (433-2573) or 1-800-378-4385.


  • Prompt Shipment of Missing or Defective Parts (At No Cost To You!)
  • Free Technical Assistance Monday-Friday 8:00 a.m. - 4:00 p.m. PST


Q: How do I know where to place the template for my door cutout?

A. To determine template placement for cutout opening, measure your pet’s height from floor to top of pet’s shoulder. Position the top of the template 2” taller than your pet’s shoulder measurement.

Q: Should I install my own pet door?

A. As with any home improvement project, if you do not have the tools or skills to properly install your pet door, we suggest using a professional handyperson or licensed contractor.

Q: What are the most energy efficient pet doors?

A. For maximum energy efficiency you’ll want to consider the Ruff-Weather™ Door, featuring heavy duty construction and double-vinyl flaps, or the AirSeal™ Door with its double wall LEXAN™ flap and stylish slim design.

Q: What if I want to install my pet door into a wall?

A. The Ruff-Weather™ and Insulator™ Doors can also be installed into a wall using the optional wall kit (purchased separately).

Q: What do you recommend for simple installation and economy in a pet door?

A: The tough Deluxe Aluminum Door™, or the “Original” Plastic Door™ are perfect choices for interior or exterior door applications.

Q: Do you offer a pet door for my cat?

A: Specialty doors are also available for your cat with our Lockable Cat Flap™, ChubbyKat™ large cat door (up to 25 lbs!), the E-Cat Door™ which allows only your pet entry and the Screen Fit™ or Pet Passage™ for screen door applications.

Q: What about a pet door for my sliding patio door?

A: We also offer a wide variety of Patio Pet Doors™ for vinyl or aluminum sliding patio doors, in our most popular styles for dogs and cats in a variety of heights.

Q: How about security?

A: Of course your large dog is your primary security. But for added peace of mind, to alert you to unauthorized use in or out, our new Protector™ Series Doors and Slides “sound-off” if the slide is unintentionally removed.

Pet Door Selector App