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Shipping & Returns

Customer may return items to Ideal Pet Products within 30 days of delivery for a full refund. Ideal Pet will also pay the return shipping cost(s) if the return is a result of our error (you received an incorrect or defective item, etc.).

You are responsible to pay the return shipping cost(s) when you return an item for any of the following reasons:

  • You ordered the wrong item
  • You return a non-defective or undamaged product
  • You refuse a delivery without inspection
  • You miss a delivery appointment

All returned items are fully inspected upon their arrival back at our warehouse in Valencia, CA.

Ideal Pet will give only a partial refund of the purchase price if the returned item is not in its new and original condition. The amount of the partial refund depends on the condition of the item as determined by our sole discretion.

Additionally, Ideal Pet reserves the right to deduct the actual return shipping fee, depending on size and weight, if the item is not in its original condition upon arrival back at our warehouse.

QUESTIONS: Please call Ideal Pet Products Toll Free at: 1-800-378-4385 Monday – Friday 8AM – 4PM PST (excluding holidays) or email: