Our Customers say some really nice things about us…
and we wanted to share them with you!

Re: Pet Patio Door
I recently purchased a pet door to use with a sliding patio door. Unfortunately, I selected the wrong size. Ideal Pet worked with me to find the correct solution, providing excellent support. The door is a very good product and works well, even for our very small dogs. I would definitely purchase again, especially with the great product support.
Thank you.
Jeff
Van Nuys, CA

Re: Ruff Weather Door
Comments: A follow up on my last email to you. I am a 65 year old women that installed your Ruff Weather Medium Pet Door for my dog's Abbey and Lillie after watching your installation video. I must comment on not only the ease of the installation but the amazing quality of the product as well. There is NO DRAFT around the flaps. It's really nice to be happy about buying something that does all it says it does...
Thanks,
Pat

Re: Replacement Flap
Just wanted to say MANY THANK YOU's. I received my replacement flap and magnet bar today fits perfectly and easy to replace door looks good as new many thanks for being so helpful on the phone and getting my part out fast your the best and the doors are the best on the market. Hope to deal with you again in the future.
Many thanks,
Jeanne

Re: Replacement Pet Door
Got the door already. It was at my front door this morning. Boy!! was that fast or what? I just replaced the old one. Perfect fit as excpected. It's Jake's first Christmas present, my eight year old pure bred Golden. He went outside and when he went to come in, he couldn’t figure out how he was seeing in the house through the new flap, but he figured it out. Too funny! Thanks for the quick service with your quality product.
Merry Christmas
Ken
California

Re: Ruff-Weather (All-Weather) Pet Door
We recently purchased the Super Large Door for our two dogs. We installed it today and found that it was super easy to install! The instructions were clear and the parts fit together perfectly. The quality was very good. I will highly recommend your products to my friends.
Thank you,
Jesse
North Carolina

Re: Patio Pet Door Part Needed
Thank you so much for your fast response and I look forward to buying more Pet Products in the future because of your excellent customer service!
Suzette
California

Re: "Fast Fit" Patio Pet Door
This is to let you know that my wife and I are "ecstatic" (no hyperbole here) with your product. Within 10 minutes of unpacking it, my wife, with me as an assistant, had the door installed! We are quite happy with the quality, the price, and especially the "simplicity of installation".
Thank you for making this quality product available: It is just what we needed.
Wendall and Dawn
Florida

Re: Ruff-Weather (All-Weather) Pet Door
My dogs love the door and I'm recommending it to all my friends that have dogs. We upgraded from an old single door of yours to the double (it gets cold here) and once the dogs figured out the two doors and airspace between they now go through it as easily as they did the old one.
You folks make a great product!
Pete
Utah

Re: "Fast Fit" Patio Pet Door
My wife & I just wanted to congratulate you on an excellent product. We had been looking for months for a Patio Dog door that would allow our 3 dogs easy access to the outside without keeping the door open all the time. We were getting ready to build our own when we bumped into your Patio Door. It was one of the best christmas gifts we’ve ever gotten ourselves. The magnetic strip at the bottom of the flap was a brilliant idea. It creates a seal nearly as good as a solid door. All that remains now is to see how it holds up to 3-dog traffic over the months. But I'm not too worried, it seems to be holding up very well.
Thanks again for making something "Ideal" for us & our pets.
Kyle & Deborah
California

Re: Replacement Flap
I just received my replacement flap for my older pet door. I am beyond thrilled with this product, and how easy it was to put in. Thank you, and our dogs thank you too.
Diane
Arizona